Privacy Policy

Who we are

Our website address is:

General Information

We are Duck Smart Ltd a company registered in England and Wales (registration number 07718438), whose registered office is at 1007 London Road, Leigh-On-Sea, Essex SS9 3JY. We own and operate the website (our Site).
We are committed to protecting and respecting your privacy. We respect your personal information and endeavour at all times to comply with all applicable data protection and privacy law which is in force in the UK from time to time

This privacy policy governs the collection, storage and use of personal information collected by us via our Site and in the course of business with you. It provides you with details about the personal information we collect from you, how we use your personal information and your rights to control personal information we hold about you. Please read this privacy policy carefully [– by accessing or browsing this Site, you confirm that you have read, understood and agree to this privacy policy in its entirety. If you do not agree to this privacy policy in its entirety, you must not use this Site. If you are an existing customer, and you do not agree to this privacy policy in its entirety, you should also email

If you have any queries relating to data collection or our use of your personal information please email or call us on 01260 750 300.

Please check back regularly to keep informed of updates to this privacy policy.

Information We May Collect From You

When you access and browse our Site (including when you submit personal information to us through data entry fields on the website) or otherwise use our services or purchase our goods, we may collect and process the following data about you:
(a) Information that you provide by filling in forms on our Site. This includes information provided at the time you register to use our Site, subscribe to any service we provide, place orders or make any request relating to an order, or request further services from us. The information you provide may include your name, address, telephone number, email address, and bank or payment details.
(b) Information that you provide when you enter a promotion sponsored by us, complete any (optional) surveys that we use for research purposes and when you report a problem with our Site.
(c) If you contact us, details of and relating to that correspondence.
(d) Details of transactions you carry out through our Site and of the fulfilment of your orders.
(e) Details of your visits to our Site and the resources that you access.

How we may use and store information collected from you

We (or third party data processors acting on our behalf) may collect, store and use your personal information provided by you to:
(a) Make this Site available to you and to provide you with content which is tailored to your individual tastes.
(b) Process any order or enquiry by you.
(c) Provide you with services that you request.
(d) Research including, where you have given us your consent, to ask you to complete surveys that we use for research purposes, although you do not have to respond to them.
(e) For statistical purposes to establish the popularity of product ranges.
(f) To administer our business.
(g) Where you have given us your consent, to notify you of any product developments which may be of interest to you.
(h) Where you have given us your consent, to contact you (including by SMS and e-mail) with products and services which we think may interest you.
(i) Where you have given us your consent, to disclose your personal information to carefully chosen third parties so that they may contact you (including by SMS and e-mail) with products and services which they think may interest you.
We may also collect anonymised details about visitors to our Site for the purposes of aggregate statistics or reporting purposes. However, no single individual will be identifiable from the anonymised details we collect for these purposes.
Information may be stored manually or electronically. Any personal information you give us will be stored and processed in accordance with applicable data protection and privacy law in the UK.

Where We Store Your Personal Data

All information you provide to us is stored on our secure servers. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our Site, you are responsible for keeping this password confidential.
The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area (EEA). It may also be processed by staff operating outside the EEA who work for us or for one of our agents or suppliers in connection with the purposes above. Such staff may be engaged in the fulfilment of your order, the processing of your payment details and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing.
Please be aware that countries which are outside the EEA may not offer the same level of data protection as the United Kingdom, although our collection, storage and use of your personal data will continue to be governed by this privacy policy. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with the applicable data protection and privacy law in the UK.


Unfortunately, the transmission of information via the internet cannot be guaranteed to be completely secure. Whilst we take appropriate technical and organisational measures to safeguard the personal information that you provide to us and we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted over the internet to us or our Site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

Disclosure Of Your Information

We may disclose your personal information to any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries.
There may also be circumstances where we may share some of your data with third parties for the purposes of completing any transaction with you (e.g. credit card details will be shared with our agents, including but not limited to banks and credit reference).
We may[, however,] disclose your personal information to third parties:
(a) In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.
(b) If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or are required to do so by a governmental body or law enforcement agency, or in order to enforce or apply our terms of use.
(c) With your consent to research companies whom we may ask to contact you directly for your opinions on our products and services.
(d) With your consent to companies whose products we think may interest you..
If you do not wish for us to share your details with any third parties please e-mail or write to us at the address above with your full name, address and postcode.
We will not otherwise disclose, sell or rent your personal information to any third party unless you have consented to this. If you do consent but later change your mind, you may contact us and we will cease any such activity.


A cookie is a small text file written to your hard drive that contains information about you. Once you close your browser, the cookie terminates. We use cookies so that we can personalise your experience of the Site. If you set up your browser to reject the cookie, you may still use the Site. Some of our business partners use cookies on our Site. We have no access to or control over these cookies.

Your Rights

You have the following rights:
(a) the right to ask us to provide you with copies of personal information that we hold about you at any time, subject to any fee specified by law;
(b) the right to ask us to update and correct any out-of-date or incorrect personal information that we hold about you, or to delete your information, free of charge; and
(c) the right to opt out of any marketing communications that we (or any third party to whom we have disclosed your personal information with your consent) may send you or to withdraw your consent to any processing activities undertaken by us.
If you wish to exercise any of the above rights, please write to us at the address above or e-mail us at

Third Party Sites

Our Site may, from time to time, contain links to and from the websites of third parties. Please note that this privacy policy applies only to the personal information that we collect through our Site or in correspondence with you and we cannot be responsible for personal information that third parties may collect, store and use through their websites. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies or activities of the website owner or operator. You should always read these policies carefully.

Changes To Our Privacy Policy

Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail.

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